Service Terms & Conditions (Pest Control Services)

These Service Terms & Conditions apply to all pest control services provided by The Professionals Pest Controllers Pty Ltd (“we”, “us”, “our”). By booking, requesting, or allowing us to carry out services at a property, you (“the Client”) agree to these Service Terms & Conditions.

1. Bookings & Access

The Client must provide safe, clear, and reasonable access to all areas where services are to be carried out, including access to yards, subfloors, roof voids, garages, and internal areas (where applicable). If access is restricted or unsafe, we may be unable to complete the service and a call-out or rescheduling fee may apply.

2. Site Conditions & Preparation

The Client is responsible for ensuring the service area is reasonably prepared prior to our arrival. This includes securing pets, clearing obstructions, and advising us of any hazards or special site conditions (e.g. tight access, fragile surfaces, unstable ground, electrical hazards).

3. Client Property, Fragile Items & Valuables

The Client is responsible for identifying, securing, and protecting all fragile, valuable, or high-value items at the premises, including (but not limited to) artwork, sculptures, antiques, glass items, decorative features, and unsecured personal property.

Unless expressly agreed in writing prior to commencement of works, we do not accept responsibility for damage to unsecured, unstable, or unidentified items within or near the service area, to the extent permitted by law.

4. Artwork, Sculptures & High-Value Items

The Client must notify us before work commences if there are any artworks, sculptures, antiques, or items of significant monetary or sentimental value located within or near areas where services will be performed. The Client must ensure such items are secured or relocated away from the service area prior to commencement, unless we agree otherwise in writing.

5. Photographs & Records

We may take photographs of the service area before and/or after works for job documentation, safety, quality assurance, or insurance purposes.

6. Service Outcomes

Pest control outcomes can be affected by factors beyond our control, including building conditions, sanitation, weather, neighbouring infestations, and the extent of pest activity. Where required, follow-up treatments may be recommended.

7. Payment Terms

Payment terms will be as agreed at the time of booking or invoicing. Overdue invoices may incur administration costs and/or interest as permitted by law.

8. Cancellations & Rescheduling

If you need to cancel or reschedule, please provide as much notice as possible. A late cancellation or missed appointment may incur a fee.

9. Limitation of Liability

To the maximum extent permitted by law, our liability for loss or damage arising in connection with the services is limited to the cost of supplying the services again or the payment of the cost of having the services supplied again, as determined by us.

We are not liable for indirect or consequential loss (including loss of profit), to the extent permitted by law.

10. Australian Consumer Law

Nothing in these Service Terms & Conditions excludes, restricts, or modifies any consumer guarantees, rights, or remedies available under Australian Consumer Law that cannot lawfully be excluded.

11. Governing Law

These Service Terms & Conditions are governed by the laws of New South Wales and the Commonwealth of Australia.

12. Contact

If you have any questions about these Service Terms & Conditions, please contact us at propest@outlook.com.au or (02) 9979 5048.

“By submitting this enquiry/booking, you agree to our Service Terms & Conditions.”